Reservations of the Waterfront Apartment
30% of the total rent is taken as a non-refundable deposit and the full balance of the stay is payable 1 month prior to the date of arrival. In the event of a cancellation you may be liable for the full cost of the stay unless we are able to re-let the property at full rental value.

We do advise you to take holiday insurance to cover the cost of your deposit and holiday.

Staying at the Waterside Apartment is subject to availability and the Company reserves the right to refuse any booking for good reason.


Payment of Accounts
Accounts can be settled in cash, MASTERCARD, VISA, DELTA or MAESTRO card. Regretfully cheques (personal or company) will not be accepted. We do not accept American Express.


Arrival and Departure                                        
Arrival and Departure: Rooms may not be ready until 2.30pm on day of arrival, but guests are welcome to arrive early. On departure day, the Apartment must be vacated by 10.30am, and late check outs will be charged for.


Whilst the web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the Apartment by reason thereof. If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with. The Apartment cannot accept responsibility for anything said to you by our staff outside the information given in web site unless it is confirmed in writing. All information given in the website is correct at the time of going to press but services/facilities may be changed.


Guest Information
Havener's is not responsible for any property lost on the premises.

Please bring your own beach towels – we provide bed linen and towels for the bathroom.

Guests may bring visitors into the Havener's apartment.

Havener's has a non-smoking policy. Due to legislation smoking will not be permitted in any public area. Smoking is not permitted in any of the inn's bedrooms. Smoking is permitted on designated areas of our terraces.

Well behaved dogs are allowed in the apartment at a charge of £30 per week. 

Where special arrangements are required, i.e. diet, Havener's must be advised. Whilst every effort will be made to meet these requests, they are not guaranteed and may be chargeable.

We love children at Havener's, for the comfort and relaxation of all our guest we do ask parents to keep their children under supervision at all times.


Challenge 25
Havener's operates the Challenge 25 initiative. The “Challenge 25” initiative highlights the fact that “if you are lucky enough to look under 25 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photocard driving licence or passport accredited proof of age card. This applies to all residents and their children.


Maintenance and Improvements
As Havener's is now open all year round*, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.

Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.

We cannot be held responsible for the failure of public services eg gas, water, electricity etc, or for any disturbance which is beyond our control.

*Excluding Christmas Eve & Christmas Day